TOUR Q's

Where does the Best of ABQ *Hop-on, Hop-off* City Tour board?

All riders board the Trolley at Hotel Albuquerque at Old Town (800 Rio Grande Blvd NW) at 10am, 12pm, or 2pm. 


Do I purchase a specific tour time for the Best of ABQ *Hop-on, Hop-off* City Tour?

Yes. When purchasing tickets, you must select a ticket that specifies your desired boarding time. Guests have the option to purchase a 2-hour tour ticket ($30 adults, $20 children: 12 and under) or a 2-day hop-on, hop-off ticket in order to get on and off of the Trolley at various attractions ($40 adults, $30 children: 12 and under). 

Click here to purchase tickets for your desired date and time. Advanced bookings are recommended as tours do sell out. 

 

What are the Trolley hours of operation for the Best of ABQ *Hop-on, Hop-off* City Tour?

Trolley service is from 10am–4pm, Tuesdays–Sundays, from April–October. We are closed on Mondays (except the Monday during and immediately after Balloon Fiesta).

 

How long is the Best of ABQ *Hop-on, Hop-off* City Tour?

The full tour is approximately 120-minutes (2 hours). This time is extended if you hop-off at any stops along the way. The tour can run a bit longer if we encounter any slow traffic or construction. 

 

Where do I park my car while on the tour? 

Trolley patrons enjoy complimentary parking at Hotel Albuquerque at Old Town. No parking permit is required. 

 

Do I need to ride the entire time on the Best of ABQ *Hop-on, Hop-off* City Tour?

The 2-hour tour (base ticket) means guests stay aboard the Trolley for entirety of the tour. Guests that purchase a hop-on, hop-off ticket are welcome to get on and off the Trolley throughout the day during our hours of operation (10am-4pm, Tuesday-Sunday). 

 

Can I re-board the Trolley at any time with a *Hop-on, Hop-off* City Tour ticket? 

No. Any guests with a hop-on, hop-ticket that wish to re-board the Trolley are asked to call (505) 200-2642 or check-in at our box office inside of Hotel Albuquerque 30 minutes before of their desired re-boarding time. If guests do not call ahead to re-book, we cannot guarantee them a spot on the tour. Check-in is required for each day that riders wish to re-board. All initial boarding and re-boarding takes place at Hotel Albuquerque (800 Rio Grande Blvd. NW). 

 

How long are *Hop-on, Hop-off* City Tour tickets valid? 

Hop-on, hop-off tickets are 2-day passes during our hours of operation (Tuesday-Sunday, 10am-4pm). For example, a ticket purchased at 10am on a Tuesday is valid all day Tuesday and all day Wednesday (expires at 4pm on Wednesday). A ticket purchased at 2pm on a Wednesday is valid until 2pm on Friday.

Because we are closed on Mondays, tickets are valid into the following week (Saturday at 12pm expires on Tuesday at 12pm, Sunday at 2pm expires at 2pm on Wednesday, etc). Rollover ride days must be consecutive. 

 

I'm trying to buy tickets online but there are no tour times listed.

If you see an empty box on our tour calendar, it is because do not have tour times listed yet or we are closed that day. All Albuquerque Tourism & Sightseeing Factory (AT&SF) tours (including the ABQ Trolley) are closed Mondays (except the Monday during and immediately after Balloon Fiesta). Please email us at info@ABQTrolley.com or call us at 505-200-2642 to inquire for availability.  

 

How can I purchase tickets?

Buy tickets online or via phone at 505-200-2642. Walk-ups are welcome at the AT&SF box office in Old Town (inside Hotel Albuquerque - 800 Rio Grande Blvd NW) or the AT&SF box office downtown (inside the historic Banque Building - 219 Central Ave NW). You can also purchase tickets at the Hold My Ticket Box Office (in the Sunshine Building - 112 2nd St SW).

 

Are tickets refundable?

No. However, tickets are transferable to another date or a friend. Please see our General Information & Policies section for more details.  

 

Is there assigned seating on the Trolley?

No. Tickets are sold as "General Admission." With that in mind, please arrive 15 minute before your departure time to select a seat of your choice. 

 

Is the guide separate from the driver?

Our Trolley drivers do not double as tour guides; each tour on the Trolley has a driver and a guide. Tours on the ABQ Trolley X are a more intimate experience, and in this case, your driver will also be your guide.

 

Will I be able to take photographs from the Trolley?

Yes! We encourage our riders to take plenty of photos along the way. Keep in mind, however, that it is sometimes difficult to capture great photographs while traveling from a moving vehicle. We encourage guests to hop-on and hop-off the Trolley at various stops to explore and take photos. While in the Trolley, remember that we are driving on city streets; we will slow down for photos at certain locations as long as we are not interfering with traffic.

 

Can my kids come on the tour?

Yes, children are welcome on the Best of ABQ City Tour. On ABQ Trolley X, the cabin is much smaller than the Trolley.  Thus we ask that if you’re considering bringing a child, please be mindful of the other riders. Small disruptions are much more intrusive on ABQ Trolley X.

 

Can I bring my dog on the tour? 

The open-air ABQ Trolley is pet-friendly, but please be aware that many locations that you’ll want to hop-off and explore (museums, restaurants, etc.) may not allow pets inside. No pets are allowed on the ABQ Trolley X.

 


TROLLEY Q's

Is ABQ Trolley Co. locally owned and operated?

Yes, proudly so. ABQ Trolley Co. was started by Jesse Herron and Mike Silva in 2009. We affectionately refer to ourselves as "two guys and a Trolley!" We also promote local Albuquerque businesses on the tour as much as possible. To learn more about ABQ Trolley Co., check out our About Us section.  

 

Is food or drink allowed on the Trolley?

Yes. Please be careful with your food and drink and be sure to clean up any mess after the tour is over. 

 

Is the Trolley wheelchair accessible?

The Trolley does not have a wheelchair lift. However, we are able to accommodate riders who are able to get out of their wheelchair. We can store a wheelchair, walker or motorized scooter securely inside Hotel Albuquerque at Old Town.

 

Is there air conditioning/heating on the Trolley?

Yes and no. Our Trolley is open-air and the favorable weather in Albuquerque affords us the ability to go without air conditioning or a heater. There will only be a few days each season where a light jacket is necessary. Check the local forecast here. The ABQ Trolley X is a climate-controlled luxury van, which is used for city tours in the winter.

 

Can I rent the Trolley for private events?

Yes. Please refer to our group tours section.

 

Are dogs/animals allowed on the Trolley?

Yes and no. Smaller dogs/animals that are friendly are permitted on the Trolley. We pride ourselves in being an animal-friendly city tour company. We have had many dogs on-board for the Best of ABQ city tour - they love the open-air aspect of our Trolley! We're sorry, but pets may not join you on ABQ Trolley X.

 

Do I need to buy a ticket for my infant?

Maybe. Infants and small children under 2 years old riding in an adult's lap will not need a ticket on the open-air ABQ Trolley. On the ABQ Trolley X, all riders regardless of age, must have a seat/seat-belt.  If your child requires a car seat, you must pay for the seat and install the car seat.  If this is the case, please arrive early to install the seat.

 

 


WEATHER Q's

What is the weather like?

We are fortunate that Albuquerque has a very favorable climate with 310 days of sunshine! There are several months, however, where a light jacket may be necessary (April/September/October). To find out more about planning for our wonderful weather, click here.

 

Does the Trolley operate in the rain?

Yes. The Trolley operates in the rain. However, if there are flash flood warnings or other inclement weather that may be a hazard to our riders, we will not run. In light rain, the Trolley has drop-down rain curtains that shield our riders from the elements.

 

 


Need additional help?

Call us at 505-200-2642 or email us at info@ABQTrolley.com. We look forward to having you aboard soon!