If you can not find the answer to your question here, please contact us directly.  

TOUR Q's

Where does the Best of ABQ *Hop-on, Hop-off* City Tour board?
The Trolley makes a stop in Old Town at Hotel Albuquerque at 9am*, 11am, 1pm*, 3pm & 5pm (end of the line). The Trolley makes a stop Downtown at the Albuquerque Tourism & Sightseeing Factory at 10:15am*, 12:15pm, 2:15pm*, 4:15pm & 6:15pm (end of the line).
*denotes tour boarding times.
Do I purchase a specific tour time and boarding point for the Best of ABQ *Hop-on, Hop-off* City Tour?
Yes. The Trolley departs from Hotel Albuquerque at 9am & 1pm. It departs from the Albuquerque Tourism & Sightseeing Factory downtown at 10:15am & 2:15pm.

How long is the Best of ABQ *Hop-on, Hop-off* City Tour?
The tour is approximately 120-minutes if you do not hop-off along the way. It can run a bit longer if we encounter slow traffic or construction.

Do I need to ride the entire time on the Best of ABQ *Hop-on, Hop-off* City Tour?
No. You are welcome to ride for 120-minutes (one loop) and then end your time with us at your discretion. You are also welcome to hop-on and hop-off with us for the entire 8-hour time frame.

If I buy a Best of ABQ *Hop-on, Hop-off* City Tour ticket at 1pm or 2:15pm, when is it valid until?
Tickets roll over to the following day (excluding tickets purchased for a Sunday). You can board the Trolley the following day at either 9am or 11am (Hotel Albuquerque) OR 10:15am or 12:15pm (Downtown) at the same boarding location you originally hopped on the Trolley. Example: if your purchased a ticket for 1pm, you can ride the Trolley up until 1pm the following day.

I'm trying to buy tickets online but there are no tour times listed.
If you see an empty box on our calendar, it is because we are closed that day or do not have tour times listed yet. ABQ Trolley Co. will be closed Mondays (except the Monday during and immediately after Balloon Fiesta).

How do I get to Hotel Albuquerque or the Albuquerque Tourism & Sightseeing Factory?
Please see our section titled Directions. There are many transportation options.

How can I purchase tickets?
Buy tickets online or via phone at 505-200-2642. Walk-ups welcome at the AT&SF box office in Old Town (inside Hotel Albuquerque) or the AT&SF box office downtown (inside the historic Banque Building). You can also purchase tickets at the Hold My Ticket Box Office located in the Sunshine Building on 2nd and Central (112 2nd St SW).

Are tickets refundable?
No. Tickets are, however, transferable. Please see our General Information & Policies section for more details.  

Is there a minimum amount of passengers for the Best of ABQ City Tour?
Yes. We require a minimum of 8 riders for our tours on board the ABQ Trolley and a minimum of 6 riders for tours on ABQ Trolley X. Please note that not reaching the minimum amount of riders is a very rare occurrence.

Is there assigned seating on the trolley?
No. Tickets are sold as "General Admission." With that in mind, you might want to arrive a little early to grab a seat of your choice. We do, however, have cones that can be used to save seats.

How soon should I arrive to make sure that I get a good seat on the trolley?
Doors open approximately 15 minutes before tour time.

Are there any stops on the tour?
Yes. Click here for a list of stops on our *Hop-on, Hop-off* tour.

Is the guide separate from the driver?
Our Trolley drivers do not double as tour guides; each tour on the Trolley has a driver and a guide. Tours on the ABQ Trolley X are a more intimate experience, and in this case, your driver will also be your guide.

Will I be able to take photographs from the Trolley?
Yes! We encourage our riders to take plenty of photos along the way. Keep in mind, however, that it is sometimes difficult to capture great photographs while traveling from a moving vehicle. There are several photo stops along the way where guests can take many photos. Also, remember that we are driving a trolley on a live street; we will slow down for photos at certain locations as long as we are not interfering with traffic.

Where is the best place to park in order to catch the tour?
Trolley patrons enjoy free parking at Hotel Albuquerque at Old Town.

Can my kids come on the tour?
Yes, children are welcome on the Best of ABQ City Tour. On ABQ Trolley X, the cabin is much smaller than the Trolley.  Thus we ask that if you’re considering bringing a child, please be mindful of the other riders. Small disruptions are much more intrusive on ABQ Trolley X.


TROLLEY Q's

Is ABQ Trolley Co. locally owned and operated?
Yes, proudly so. ABQ Trolley Co. was started by Jesse Herron and Mike Silva in 2009. We affectionately refer to ourselves as "two guys and a Trolley!" We also promote local Albuquerque businesses on the tour as much as possible. To learn more about ABQ Trolley Co., check out our About Us section.  

Is food or drink allowed on the Trolley?
Yes. Please be careful with your food and drink and be sure to clean up any mess after the tour is over. 

Is the Trolley wheelchair accessible?
The Trolley does not have a wheelchair lift. However, we are able to accommodate riders who are able to get out of their wheelchair. We can store a wheelchair, walker or motorized scooter securely inside Hotel Albuquerque at Old Town.

Is there air conditioning/heating on the Trolley?
Yes and no. Our trolley is truly open-air. However, the favorable weather in Albuquerque affords us the ability to go without air conditioning or a heater. There will only be a few days each season where a light jacket is necessary. Check the local forecast here. ABQ Trolley X is a climate-controlled luxury van, which is used for city tours in the winter.

Can I rent the Trolley for private events?
Yes. Please refer to our group tours section.

Are dogs/animals allowed on the Trolley?
Yes and no. Smaller dogs/animals that are friendly are permitted on the Trolley. We pride ourselves in being an animal-friendly city tour company. We have had many dogs on-board for the Best of ABQ city tour - they love the open-air aspect of our Trolley! We're sorry, but pets may not join you on ABQ Trolley X.

Do I need to buy a ticket for my infant?
Maybe. Infants and small children under 2 years old riding in an adult's lap will not need a ticket on the open-air ABQ Trolley. On the ABQ Trolley X, all riders regardless of age, must have a seat/seatbelt.  If your child requires a car seat, you must pay for the seat and install the car seat.  If this is the case, please arrive early to install the seat.


 

WEATHER Q's

What is the weather like?
We are fortunate that Albuquerque has a very favorable climate with 310 days of sunshine! There are several months, however, where a light jacket may be necessary (April/September/October). To find out more about planning for our wonderful weather, click here.

Does the Trolley operate in the rain?
Yes. The Trolley operates in the rain. However, if there are flash flood warnings or other inclement weather that may be a hazard to our riders, we will not run. In light rain, the Trolley has drop-down rain curtains that shield our riders from the elements.