If you can not find the answer to your question here, please contact us directly.  

TOUR Q's

Where does the Best of ABQ City Tour start and end?
All tours board at Hotel Albuquerque at Old Town (800 Rio Grande Blvd. NW).

How long is the Best of ABQ City Tour?
The tour is approximately 90-minutes. It can run a bit longer if we encounter slow traffic or construction.

I'm trying to buy tickets online but there are no tour times listed.
If you see an empty box on our calendar, it is because we are closed that day. ABQ Trolley Co. will be closed Mondays (except the Monday during and immediately after Balloon Fiesta).

How do I get to Hotel Albuquerque?
Please see our section titled Directions. There are many transportation options.

How can I purchase tickets?
We highly recommend purchasing tickets online in advance to guarantee your seat. If you are unable to purchase tickets online in advance, you can buy tickets at the ABQ Trolley Co. Box Office (inside Hotel Albuquerque at Old Town) or at the Hold My Ticket Box Office located in the Sunshine Building on 2nd and Central (112 2nd St SW).

I bought tickets on Groupon.com or LivingSocial.com. How do I make reservations?
If you bought your Best of ABQ City Tour tickets on Groupon.com or LivingSocial.com, you can make reservations directly to groupon@abqtrolley.com or LivingSocial@abqtrolley.com. Please provide the following: your name, email address, number of vouchers purchased and requested tour date/time. We will then issue you a ticket via the email address you provide. You must also provide your Groupon or Living Social certificate when boarding the Trolley. We recommend checking in at least 15 minutes early on board the Trolley to make sure you get seats together. If you do not want to make reservations in advance, please keep in mind that tickets are sold on a first come, first served basis. Please note that all Groupons and Living Social vouchers are now expired; we are happy to apply the promotional value to our Best of ABQ City Tour ticket price.

Are tickets refundable?
No. Tickets are, however, transferrable. Please see our General Information & Policies section for more details.  

Is there a minimum amount of passengers for the "Best of ABQ" City Tour?
Yes. We require a minimum of 8 riders for our tours on board the ABQ Trolley and a minimum of 6 riders for tours on ABQ Trolley X.

Is there assigned seating on the trolley?
No. Tickets are sold as "General Admission." With that in mind, you might want to arrive a little early to grab a seat of your choice. We do, however, have cones that can be used to save seats.

How soon should I arrive to make sure that I get a good seat on the trolley?
Doors open approximately 15 minutes before tour time.

Are there any stops on the tour?
No, there are no stops on the tour. We do not offer a "hop-on, hop-off" tour. The Trolley does, however, make a short stop at two unique homes of interest on the tour - passengers are not allowed to exit the Trolley at these stops. We take you on an 18-mile comprehensive tour of the best that Albuquerque has to offer. We then encourage you to go back to the locales that interest you.

Is the guide separate from the driver?
Our Trolley drivers do not double as tour guides; each tour on the Trolley has a driver and a guide. Tours on the ABQ Trolley X are a more intimate experience, and in this case, your driver will also be your guide.

How fast does the Trolley go?
Our Best of ABQ City Tour is a sightseeing tour. The average speed that our Trolley drives is about 25mph.

Will I be able to take photographs from the Trolley?
Yes! We encourage our riders to take plenty of photos along the way. Keep in mind, however, that it is sometimes difficult to capture great photographs while traveling from a moving vehicle. There are several photo stops along the way where guests can take many photos. Also, remember that we are driving a trolley on a live street; we will slow down for photos at certain locations as long as we are not interfering with traffic.

Is there a way to share my tour photos with other riders?
Yes. ABQ Trolley Co. maintains a group pool on Flickr that shares photos of Albuquerque and photos taken from our Trolley. We strongly encourage you to share your tour photographs with us and with future riders. This is also a great site for riders who were unable to take photographs on the tour or who forgot their camera. Check it out here

Where is the best place to park in order to catch the tour?
Trolley patrons enjoy free parking at Hotel Albuquerque at Old Town.

Can my kids come on the tour?
Yes, children are welcome on the Best of ABQ City Tour. On ABQ Trolley X, the cabin is much smaller than the Trolley.  Thus we ask that if you’re considering bringing a child, please be mindful of the other riders.  Small disruptions are much more intrusive on ABQ Trolley X.


TROLLEY Q's

Is ABQ Trolley Co. locally owned and operated?
Yes, proudly so. ABQ Trolley Co. was started by Jesse Herron and Mike Silva in 2009. We affectionately refer to ourselves as "two guys and a Trolley!" We also promote local Albuquerque businesses on the tour as much as possible. To learn more about ABQ Trolley Co., check out our About Us section.  

Is food or drink allowed on the Trolley?
Yes. Please be careful with your food and drink and be sure to clean up any mess after the tour is over. 

Is the Trolley wheelchair accessible?
The Trolley does not have a wheelchair lift. However, we are able to accommodate riders who are able to get out of their wheelchair. We can store a wheelchair, walker or motorized scooter securely inside Hotel Albuquerque at Old Town.

Is there air conditioning/heating on the Trolley?
Yes and no. Our trolley is truly open-air. However, the favorable weather in Albuquerque affords us the ability to go without air conditioning or a heater. There will only be a few days each season where a light jacket is necessary. Check the local forecast here. ABQ Trolley X is a climate-controlled luxury van, which is used for city tours in the winter.

Can I rent the Trolley for private events?
Yes. Please refer to our group tours section.

Are dogs/animals allowed on the Trolley?
Yes and no. Smaller dogs/animals that are friendly are permitted on the Trolley. We pride ourselves in being an animal-friendly city tour company. We have had many dogs on-board for the Best of ABQ city tour - they love the open-air aspect of our Trolley! Check out the official ABQ Trolley Co. mascot, a three-legged dog named Bill Murray. We're sorry, but pets may not join you on ABQ Trolley X.

Do I need to buy a ticket for my infant?
Maybe. Infants and small children riding in an adult's lap will not need a ticket on the open-air ABQ Trolley. On the ABQ Trolley X, all riders regardless of age, must have a seat/seatbelt.  If your child requires a car seat, you must pay for the seat and install the car seat.  If this is the case, please arrive early to install the seat.


 

WEATHER Q's

What is the weather like?
We are fortunate that Albuquerque has a very favorable climate with 310 days of sunshine! There are several months, however, where a light jacket may be necessary (April/September/October). To find out more about planning for our wonderful weather, click here.

Does the Trolley operate in the rain?
Yes. The Trolley operates in the rain. However, if there are flash flood warnings or other inclement weather that may be a hazard to our riders, we will not run. In light rain, the Trolley has drop-down rain curtains that shield our riders from the elements.