TOUR Q's

Does the Best of ABQ have an Hop-on, Hop-off option?

We, unfortunately, do not have this option. It was once a part of the city tour, but the demand was not high enough to keep. We hope you still plan to join us for the city tour, which will be an hour and 45 minutes long. 

 

Where do I park my car while on the tour? 

Enjoy complimentary parking at Hotel Albuquerque at Old Town. No parking permit is required. 

 

I'm trying to buy tickets online but there are no tour times listed.

If you see an empty box on our tour calendar, it is because do not have tour times listed yet or we are closed that day. All Albuquerque Tourism & Sightseeing Factory (AT&SF) tours (including the ABQ Trolley) are closed Mondays (except the Monday during and immediately after Balloon Fiesta). Please email us at info@ABQTrolley.com or call us at 505-200-2642 to inquire for availability.  

 

How can I purchase tickets?

Buy tickets online or via phone at 505-200-2642. Walk-ups are welcome at the AT&SF box office in Old Town (inside Hotel Albuquerque - 800 Rio Grande Blvd NW) or the AT&SF box office downtown (inside the Hyatt Regency at 330 Tijeras Ave NW, Suite Q). You can also purchase tickets at the Hold My Ticket Box Office (in the Sunshine Building - 112 2nd St SW).

 

Are tickets refundable?

No. However, tickets are transferable to another date or a friend. Please see our General Information & Policies section for more details.  

 

Is there assigned seating on the Trolley?

No. Tickets are sold as "General Admission." With that in mind, please arrive 15 minute before your departure time to select a seat of your choice. 

 

Is the guide separate from the driver?

Our Trolley drivers do not double as tour guides; each tour on the Trolley has a driver and a guide. Tours on The LUX are a more intimate experience, and in this case, your driver will also be your guide.

 

Will I be able to take photographs from the Trolley?

Yes! We encourage our riders to take plenty of photos along the way. Keep in mind, however, that it is sometimes difficult to capture great photographs while traveling from a moving vehicle. We encourage guests to hop-on and hop-off the Trolley at various stops to explore and take photos. While in the Trolley, remember that we are driving on city streets; we will slow down for photos at certain locations as long as we are not interfering with traffic.

 

Can my kids come on the tour?

Yes, children are welcome on the Best of ABQ City Tour. On The LUX, the cabin is much smaller than the Trolley.  Thus we ask that if you’re considering bringing a child, please be mindful of the other riders. Small disruptions are much more intrusive on The LUX.

 

Can I bring my dog on the tour? 

The open-air ABQ Trolley is pet-friendly, but please be aware that many locations that you’ll want to hop-off and explore (museums, restaurants, etc.) may not allow pets inside. No pets are allowed on The LUX.

 


TROLLEY Q's

Is ABQ Trolley Co. locally owned and operated?

Yes, proudly so. ABQ Trolley Co. was started by Jesse Herron and Mike Silva in 2009. We affectionately refer to ourselves as "two guys and a Trolley!" We also promote local Albuquerque businesses on the tour as much as possible. To learn more about ABQ Trolley Co., check out our About Us section.  

 

Is food or drink allowed on the Trolley?

Yes. Please be careful with your food and drink and be sure to clean up any mess after the tour is over. 

 

Is the Trolley wheelchair accessible?

The Trolley does not have a wheelchair lift. However, we are able to accommodate riders who are able to get out of their wheelchair. We can store a wheelchair, walker or motorized scooter securely inside Hotel Albuquerque at Old Town.

 

Is there air conditioning/heating on the Trolley?

Yes and no. Our Trolley is open-air and the favorable weather in Albuquerque affords us the ability to go without air conditioning or a heater. There will only be a few days each season where a light jacket is necessary. Check the local forecast here. The LUX is a climate-controlled luxury sprinter, which is used for city tours in the winter.

 

Can I rent the Trolley for private events?

Yes. Please refer to our group tours section.

 

Are dogs/animals allowed on the Trolley?

Yes and no. Smaller dogs/animals that are friendly are permitted on the Trolley. We pride ourselves in being an animal-friendly city tour company. We have had many dogs on-board for the Best of ABQ city tour - they love the open-air aspect of our Trolley! We're sorry, but pets may not join you on ABQ Trolley X.

 

Do I need to buy a ticket for my infant?

Maybe. Infants and small children under 2 years old riding in an adult's lap will not need a ticket on the open-air ABQ Trolley. On the ABQ Trolley X, all riders regardless of age, must have a seat/seat-belt.  If your child requires a car seat, you must pay for the seat and install the car seat.  If this is the case, please arrive early to install the seat.

 

 


WEATHER Q's

What is the weather like?

We are fortunate that Albuquerque has a very favorable climate with 310 days of sunshine! There are several months, however, where a light jacket may be necessary (April/September/October). To find out more about planning for our wonderful weather, click here.

 

Does the Trolley operate in the rain?

Yes. The Trolley operates in the rain. However, if there are flash flood warnings or other inclement weather that may be a hazard to our riders, we will not run. In light rain, the Trolley has drop-down rain curtains that shield our riders from the elements.

 

 


Need additional help?

Call us at 505-200-2642 or email us at info@atsfworks.com. We look forward to having you aboard soon!